I have placed my order but I did not receive confirmation details

If you did not receive an email confirmation after you placed the order, it means the order was not completed and it is not our responsibility to follow up with these incomplete orders.

Do you process orders on the weekends?

Saturday and Sunday orders will be processed on the following Monday.
Processing procedure may include phone/email contact regarding possible order issues, such as out-of-stock item(s), shipping problems, etc.
Any late responses to us will result in the delay of shipping your order.

Can I order a package to be sent to someone else?

Yes, but please note that if you provide different billing and shipping names and addresses, we will contact you for verification and may be necessary to sign an approval letter.
For security purposes, we reserve the right to cancel fraud-suspected orders without notification.

Do you offer a gift wrapping service?

We offer gift wrapping for all items EXCEPT shoes or any other large sized items of equivalent.

Do you accept returns?

Yes we accept returns EXCEPT the following items: 
Please return items in their original condition.
They must NOT be worn or washed; and tags must remain attached.

If my shoes do not fit, can I return them?

Yes. Shoes must be back in their original box. The box is part of the product, which should also be in a good condition upon returns.
We will NOT accept items that have the slightest deodorant stain, makeup stain or odor. 
If the returned item does not pass our inspection, we will send it back to you and apply another shipping fee.

Do you accept exchanges?

We DO NOT process exchanges.

Do I have to process my return by a certain date?

Items can now ONLY be refunded within 21 days after the receipt of your package.

Will I need to return the invoice along with the items?

Complete and detach the return slip from the bottom of the invoice.

How much is the fee for using the included return label?

There is a $6 fee if you use our UPS Return Service Label.

How long will it take before I receive my refund?

Please allow up to 10 business days for us to receive the returned package and another 3-5 business days to process the exchange/refund request.

Which shipping carrier do you use?

We use UPS as our shipping carrier for the U.S destinations (all 50 states not including U.S territories); therefore, we do not accept P.O. Box addresses.

Are there quicker shipping options besides from ground?

You may choose from Ground, 3-Day Select, 2nd Day Air or Next Day Air (overnight delivery).

Can you deliver my package to a UPS location?

We do NOT deliver to any local UPS location near you.

I need my package by a certain date, what should I do?

If you prefer to receive your purchase by a certain date, please leave us a short message in the comment box at checkout. We will contact you if a shipping upgrade is necessary.
For an estimate arrival date and shipping suggestions, please contact us.

My package was lost, what should I do?

For lost packages, we recommend that you immediately check around your property carefully before you notify us.
Please understand it is not our responsibility when a package is lost. We will do our best to help you trace the package through UPS.

I am not comfortable with my package being left at my door, what other options do I have?

Some UPS drivers will drop off the package at the Front Door if no one is present to retrieve it. 
Please notify us if you prefer to leave the package at a specific area; around (backyard) or near your home (apartment office). 
For signature required delivery there will be an additional $3.50 charge to your shipping fee.

How much does ground shipping cost?

This shipping method is strictly $7 and may take up to 7 business days, depending on the distance from Las Vegas, NV.
This option is ONLY available within the Continental U.S (not including Hawaii & Alaska).

How much will it cost to rush my order?

Shipping rates can be determined at the checkout page, which will reflect on the weight of the package and the distance from Las Vegas, NV.
Helpful tip: it is not necessary to choose any of these rushed shipping methods if your state borders Nevada because it usually takes 1-2 business days to ship.

How long does processing take for rushed orders?

These shipping options still require up to 2 business days of processing time.

How much will it cost to ship to non-Continental U.S destinations (Alaska and Hawaii)?

UPS standard shipping method is $27, which is delivered within 4 days.

Do you offer quicker shipping methods for these locations (Alaska and Hawaii)?

The fastest shipping method is 2nd Day Air valid only for certain areas and larger packages may require an additional shipping charge.

How much will it cost to ship to these destinations (Puerto Rico, Virgin Islands & All APO Addresses)?

The flat rate to these destinations will be $27. The estimated delivery time can be up to 7-14 days. .

Not found the answer?

feel free to contact our customer service for free support